EXUS Collections & Recovery Blog

Low risk, high complexity and a culture of fear: why Indonesia’s banks need to modernise their debt collections

Posted by Dimitris Vassiliadis on Thu, Apr 18, 2019 @ 03:32 PM

Indonesia has a problem with debt. At a national level, government debt amounts to 29% of gross domestic product - lower than neighbouring countries such as Malaysia and Thailand, but high enough to cause significant public concern. This debt has grown by 48% in the last five years, even as the value of the Indonesian rupiah continues to slide.

The country’s internal strategies to manage this debt, including cutting state fuel subsidies, have had knock-on effects at the business and personal level. Higher costs and weaker currencies mean more borrowing to make ends meet.


Debt collections and retail banking in Vietnam

Posted by Dimitris Vassiliadis on Thu, Apr 11, 2019 @ 10:16 AM

Vietnam finally emerged from the shadow of conflict and political tumult in 1976 when the Vietnam War fizzled to a close. But the war’s end didn’t bring much respite for the country’s fledgeling government.


10 signs your bank needs debt collections software

Posted by Dimitris Vassiliadis on Fri, Mar 29, 2019 @ 03:58 PM

The debt collections process involves countless data points, multiple people and numerous channels of communication. For those reasons, it’s also fraught with friction points. Perhaps it’s the overburdened Excel spreadsheet from which you run your collections, or maybe it’s a lack of cohesive strategy holding back your NPL results.

If you ever thought to yourself, 'there must be a better way', your instinct is correct. Specialised collections software is one of the savviest investments you’ll ever make. And there are quite a few red flags that signal you’re in dire need of it.

Here are ten good indicators your bank needs to take the leap.


Top 10 fintech innovations in Southeast Asia

Posted by Marios Siappas on Mon, Mar 25, 2019 @ 10:32 AM

Big banks had it good for a long time. There was little competition or disruption. Banking was a captive market that provided generous profits.


Guide: Using EXUS Financial Suite data to boost your debt collections performance

Posted by Marios Siappas on Wed, Mar 20, 2019 @ 02:06 PM

Banks and collections teams have a data problem. The issue isn’t the data itself or even a lack of data. Indeed, banks with thousands of customers are swimming in data.

Instead, the challenge is data governance and management. Large banks are complex entities with more than one core banking system. And it’s not only difficult to find the right information in the right system but also to sketch a holistic portrait of individual customers.


The rise of Islamic banking (and what it means for the debt collections' processes)

Posted by Dimitris Vassiliadis on Thu, Mar 07, 2019 @ 09:55 AM

Despite its relative nascency, Islamic finance is growing at a staggering rate. Between 2000 and 2016, the capital of Islamic banks rose from $200bn to $3trn, and according to Ernst & Young’s 2016 Islamic Banking Competitiveness Report, there are now over 65 Islamic banks worldwide.

In 2014, the UK became the first non-Muslim country to issue ‘Sukuk’, or ‘Sharia-compliant bonds’. Five years on, over 20 UK banks offer Islamic products and there are five licensed Islamic banks. Similarly, Germany and Luxembourg have issued several sukuks over the past few years, and in 2015, Germany opened its first entirely Islamic bank, KT Bank AG.

So, what is fuelling this growth and what does it mean for debt collections processes?