EXUS Collections & Recovery Blog

Debt and debt recovery in APAC: What the politicians say

Posted by Dimitris Vassiliadis on Mon, Oct 15, 2018 @ 09:33 AM

Although the Asia-Pacific (APAC) region is currently under a severe amount of debt pressure, the rate of regional household and business borrowing has actually slowed in recent years. That being said, debt levels remain high overall. Across APAC, a 5% increase in the household debt to GDP ratio over a three-year period is expected to lead to a 1.25% drop in GDP growth in another three years.

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Identity, banking and technology: What collections teams need to know

Posted by Dimitris Vassiliadis on Wed, Oct 03, 2018 @ 10:45 AM

In a world where you can access mobile banking in the blink of an eye, the technology used to identify customers still falls far behind.

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Age and debt collections

Posted by Marios Siappas on Wed, Sep 26, 2018 @ 04:46 PM

The media loves chronicling the differences between generations. Each day brings a new headline or scare story, casting some aspersion onto people older or younger than us.

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GOOGLE IS COMING!!!! But how would they handle debt collections?

Posted by Dimitris Vassiliadis on Mon, Sep 24, 2018 @ 08:32 AM

By now, banks are used to fintech scare stories. It’s all challengers, startups and open banking. The new guys, it’s said, are coming for the incumbent banks.

Truth is that, for now at least, these challengers struggle to match the power of an established bank. The more likely result is partnership, rather than competition. But there is the exception: The FAANGs (Facebook, Amazon, Apple, Netflix and Google).

Facebook, Amazon, Apple and Google have already embarked on well-documented forays into financial services. So what, we wonder, would their collections departments be like if they become fully-fledged banks?

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Gender: Is it sexist to customise your debt collection approach based on sex?

Posted by Marios Siappas on Tue, Sep 18, 2018 @ 02:49 PM

On the surface, the finance sector might seem equitable: over half of the world’s employees in the financial services sector are female. Drill deeper though, and a new picture emerges.

While the gender split, in terms of sheer numbers, is about right, leadership positions take on an altogether more masculine veneer. Women hold only 25% of senior management roles in the global Financial Services industry.

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Tags: debt collection

Digital transformation in banks: Why procurement is key

Posted by Dimitris Vassiliadis on Tue, Sep 11, 2018 @ 09:50 AM

In the mid-nineties, Bill Gates said that ‘banking is necessary, banks are not’. Back then, Gates’ pithy comment was merely a bit of throwaway futurism. The supremacy of the big banks seemed insurmountable. But as the years passed, his words have become increasingly prophetic.

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Tags: debt collection, procurement

Debt collection systems: 5 questions for procurement teams assessing tenders

Posted by Dimitris Vassiliadis on Thu, Aug 30, 2018 @ 03:08 PM

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Tags: debt collection

State of the Nation: Debt and debt recovery in the USA

Posted by Dimitris Vassiliadis on Tue, Aug 28, 2018 @ 10:39 AM
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Is AI the answer to better debt collection?

Posted by Marios Siappas on Fri, Aug 17, 2018 @ 08:45 AM

Remember the cobrador del frac? Spain’s frock-coated debt collectors took an elaborate name-and-shame approach that emphasised recovering money by any means necessary. It summed up the biggest problem with debt collection: efficiency and customer experience have too often been secondary considerations at best.

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EXUS Insights: In Singapore, banks bear the burden of growing credit card debt

Posted by Dimitris Vassiliadis on Wed, Aug 15, 2018 @ 03:16 PM

Singapore has a problem with credit cards. Specifically, it has a rising problem with bad credit card debt that has to be written off: $20.74 million as of March of this year, according to the country’s Monetary Authority.

While credit card debt constitutes a modest 2-3% of household debt in Singapore, a rise in non-repayment could indicate more significant economic issues to come - think 2008. If credit cards continue to go unpaid, banks will raise rates to compensate for the written-off debt; consumers will find their spending power cut, and the cost of their debt on the rise, which will combine to drive down spending.

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