EXUS Collections & Recovery Blog

2020: Will it be a challenging year for European fintech?

Everything you need to know about participatory banking in Morocco

Looking forward: Open Banking and debt collections

Bahrain - The exemplary Middle Eastern fintech model that's bearing fruit

Financial inclusion to fee-free e-payment - The top 10 fintech innovations in MENA

5 debt collections trends to look out for in 2020

Cybersecurity: the elephant in the room for debt collections processes

Third-party portals - the missing link between your bank and its collections agencies

Vietnam’s booming auto finance market needs a strong debt collection strategy

Digital adoption and debt: the retail banking market in Malaysia

The shifting demographics of debt: Millennials and money

Digital transformation in the UAE's retail banking sector

Telcos and debt - A case study of the EXUS CSS solution in action

The future of debt collections: Trends in new tech and customer service

Why debt collections in utilities need to be more customer friendly

How to optimise field collections in  APAC and the Middle East

The utilities landscape: trust, green energy and debt

Hidden depths - The truth about the Nordic retail banking landscape

8 signs your utility company needs debt collections software

AI is not a threat to debt collections team; it’s a helping hand

Challenge or opportunity? North Africa and the unbanked

Debt collections and recovery: a best practice guide

NPLs are declining in Europe - what efforts are bearing fruit?

The state of debt collections and retail banking in Cambodia

The UK fintech tipping point: where do retail banks stand?

Digital transformation in Southeast Asian banks: Mover or follower?

NPLs in China: How is the government tackling bad debt?

Facebook and Libra: How social media companies are getting into banking, and what banks can do about it

The retail banking and debt collections landscape in Thailand

Quick and clean deployment - How does EXUS do it?

The rise of retail banking in Vietnam is a good thing...if there’s a debt collections strategy to match

Vision 2035: The bold plan to transform Kuwait - and what that means for banks

Southeast Asia’s banks are growing - but there’s danger ahead

Steady disruption: The new normal for Southeast Asian banks

"The cleanest implementation I've ever experienced" - How EXUS helped SCB innovate and streamline in quick time

10 challenges for debt collections in Southeast Asian banks

The next 10 years for Middle Eastern banking

Low risk, high complexity and a culture of fear: why Indonesia’s banks need to modernise their debt collections

Debt collections and retail banking in Vietnam

Multinational banks are on the way to Southeast Asia: Beat them or join them?

10 signs your bank needs debt collections software

Top 10 fintech innovations in Southeast Asia

Guide: Using EXUS Financial Suite data to boost your debt collections performance

The rise of Islamic banking (and what it means for the debt collections' processes)

What can Southeast Asian economies learn from Japan’s handling of debt since 2000?

Using the Financial Suite test functionality to boost your debt collections performance

Fear of bankruptcy, and what it means for banks in Southeast Asia

Cultural focus: Debt collections practices in the Middle East

How the flywheel effect can benefit debt collections

5 quick digital transformation tips for banks

Digital transformation in European banks: How are they REALLY faring?

Five ways tier 2 retail banks are responding to the fintech threat

5 reasons customers hate debt collections (and what you can learn from them)

5 retail banking trends for 2019

What's the most effective way for retail banks to tackle NPLs?

Local issues, regional problems for debt collection in APAC

Outsource or in-house: How should APAC countries handle debt recovery?

Can a focus on customers improve debt collections in APAC?

Digital transformation in APAC: How will it change debt collection in the region?

AI, APAC and debt collection: How will artificial intelligence change banking in the next 5 years?

Debt and debt recovery in APAC: What the politicians say

Identity, banking and technology: What collections teams need to know

Age and debt collections

GOOGLE IS COMING!!!! But how would they handle debt collections?

Gender: Is it sexist to customise your debt collection approach based on sex?

Digital transformation in banks: Why procurement is key

Debt collections systems: 5 questions for procurement teams assessing tenders

State of the Nation: Debt and debt recovery in the USA

Is AI the answer to better debt collection?

EXUS Insights: In Singapore, banks bear the burden of growing credit card debt

How does technology help develop the most effective pre-delinquency strategies?

Marginal gains for maximised debt collection: 5 small things that make a big difference

Is AI the answer to better debt collections?

All about data: What global data regulations mean for debt collections processes

Honesty and trust: Two key pillars of debt recovery and how to make the most of them

What can emerging markets learn from the Italian banking crisis?

Lessons for the utilities sector about debt recovery best practice

EXUS Insights: Non-Performing Loans in India

More or less? Are strict regulations good or bad for debt recovery?

The global psychology of promises and what that means for your kept promise ratio

EXUS Insights: Is it time for a global financial makeover?

The Top 6 Obstacles to Effective Personnel Management

Lessons learned: The real cost of getting collections regulations wrong

How to sell-in debt collections software to your executive team

EXUS Insights: Saudi Arabia and UAE tops for tough debt collection, report says

Debt collectors: It’s about the right tools

EXUS Insights: The Global Debt Bubble

Open banking regulations: What do big banks need to do to disrupt the disruptors?

Chatbots v Live Chat v Call Centres: Which is better for debt collections in retail banks?

CRMs are not the answer to better debt recovery. Here's why...

5 ways to empower the customer through the debt collection process

5 key insights from the Gartner/EXUS webinar on loan collections

Crush Your Competitors With A Super-Efficient Collections Process

8 steps to better debt collections and recovery for banks in 2018

How to Manage Delinquent Credit Across the Entire Loan Cycle

Agent Incentives for better Customer Communication

The 3 top collections customer services mistakes and how to avoid them

Put an End To Late Payments: The Secret to Boosting Collections Results

8 Ways to Measure the Collections Results that Matter

The 4 Steps to Customer Segmentation

How to Create an Effective Collections Personnel Capacity Plan

Debt Collection Software, Disruptive Technology and the Telecom Industry

The Best Metrics Collectors Use to Boost Performance

3 Powerful Lessons Islamic Finance Has For Retail Banks

4 Needs for Next-Generation Debt Collection Solutions

Tech’s Role in Debt Collections: The Right Offer At The Right Time

3 Critical Ingredients to Better Debt Collections Performance

Social Media And Retail Banking: What You Need To Know

Why You Must Improve Your Collections Reputation

How Collectors Can Get Better at Customer Service

When it comes to debt collections, mobile technology can bridge the gap between banks and their millennial customers

Why Your Collections Department Needs Process Automation

What You Need to Know About the Loan Collections Technology Vendor Landscape

A Recipe for Reduced Delinquency and Improved Outcomes

3 Reasons Why a Self-Service Solution is the Preferred Debt Collection Option

How to Structure and Implement Incentive Programs

The Top 5 Ways Debt Collections Departments Lose Money

How Banks Need to Respond to the Rise in Non-Performing Loans

Ownership or Pool: Which Collections Approach is the Right One?

What to Look for In a Debt Collection Software Provider

Why Middle East Banks Need to Rethink Debt Collections and Debt Collection Software

5 Fintech Startups to Watch

The Debt Collection Communication Checklist

3 Ways Collectors Can Better Communicate with Customers

Why Do I Need a Self-Service Collections Solution?

4 Communication Channels That Boost Collections Results

How Do I Improve Debt Collector Productivity?

Why Do Retail Banks in Africa Need Collections Software?

Why A Self-Service Solution Improves Collections and Recovery Performance

Here’s A Quick Way to Solve C&R Legal Headaches

Is Your Bank Missing This Key Collections Technology?

Does Your Staff Even Know How To Use Collections Software?

One Area Of Collections You’re Doing Wrong—And How To Fix It

European Utilities: Are You Making These Profit-Crushing Mistakes?

The Secret To A No-Worry Collections Software Implementation

Proven Strategies To Improve Your Islamic Banking Profitability

Middle East Banks Are Set Up For Failure (But They Don’t Have To Be)

The Collections and Recovery Software Purchasing Guide [Ebook]

3 Profitability Lessons I Learned From Telecoms In Q1 2015

Why Collectors Have A Bad Reputation—And How To Avoid It

Islamic Banks: Don’t Make This Mistake

How to Sell Collections Software to the C-Suite: 3 Steps

How To Get More Value Out Of Your Collections Software

Islamic Banks: What You Need to Grow

Tech’s Role in Debt Collections: Improved Risk Assessment

Tips for Greater Insight Into Every Debt Recovery Stage

Collections and Telecom Consolidation: 3 Pitfalls and Solutions

How to Manage Complex Delinquent Credit Cases

3 Trends In Retail Banking You Can’t Afford To Miss

The Collections and Recovery Best Practices Manual [Free Download]

The Economics of Effective Debt Recovery

Utility Providers: Use Revenue Assurance to Support Profitability

How Debt Collection Software Benefits Telecommunications Companies

How Can Banking Groups Deploy a Collections and Recovery Solution?

Customer Relationship Management Throughout the Collections Process

How Utilities Stay Competitive: Debt Collection Software

Streamline Collections & Recovery Through Data Transparency

3 Debt Recovery Implications for Telecom Providers

3 Evolving Collections Needs European Banks Must Address

What to Know About Basel III Regulations

European Utilities: Behind the Decline and How to Cope

Redefining the Collections Process

Western Banks and Emerging Markets: Lessons and Opportunities

The Lingering Effects of the Credit Crunch