EXUS Collections & Recovery Blog

Dimitris Vassiliadis

Recent Posts

Outsource or in-house: How should APAC countries handle debt recovery?

Posted by Dimitris Vassiliadis on Wed, Nov 07, 2018 @ 10:56 AM

It’s difficult to talk about the APAC region as a whole - it includes industrial giants like China, global financial centres like Hong Kong, and burdened economies struggling to handle their debt-to-GDP ratio. That said: three specific factors recur as concerns for debt collectors across the region:

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Can a focus on customers improve debt collections in APAC?

Posted by Dimitris Vassiliadis on Wed, Oct 31, 2018 @ 02:08 PM

Many Asia-Pacific countries are notorious for the complexity of their debt collections operations, with a report from credit insurance company Euler Hermes ranking the vast majority of APAC region countries as ‘severely’ complicated.

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AI, APAC and debt collection: How will artificial intelligence change banking in the next 5 years?

Posted by Dimitris Vassiliadis on Mon, Oct 22, 2018 @ 11:22 AM

PwC predicts that by 2020, consumer intelligence will be the most important predictor of revenue growth, the public cloud will be the most dominant infrastructure model, and - crucially - that Asia will emerge as a key centre of technology-driven innovation.

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Debt and debt recovery in APAC: What the politicians say

Posted by Dimitris Vassiliadis on Mon, Oct 15, 2018 @ 09:33 AM

Although the Asia-Pacific (APAC) region is currently under a severe amount of debt pressure, the rate of regional household and business borrowing has actually slowed in recent years. That being said, debt levels remain high overall. Across APAC, a 5% increase in the household debt to GDP ratio over a three-year period is expected to lead to a 1.25% drop in GDP growth in another three years.

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Identity, banking and technology: What collections teams need to know

Posted by Dimitris Vassiliadis on Wed, Oct 03, 2018 @ 10:45 AM

In a world where you can access mobile banking in the blink of an eye, the technology used to identify customers still falls far behind.

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GOOGLE IS COMING!!!! But how would they handle debt collections?

Posted by Dimitris Vassiliadis on Mon, Sep 24, 2018 @ 08:32 AM

By now, banks are used to fintech scare stories. It’s all challengers, startups and open banking. The new guys, it’s said, are coming for the incumbent banks.

Truth is that, for now at least, these challengers struggle to match the power of an established bank. The more likely result is partnership, rather than competition. But there is the exception: The FAANGs (Facebook, Amazon, Apple, Netflix and Google).

Facebook, Amazon, Apple and Google have already embarked on well-documented forays into financial services. So what, we wonder, would their collections departments be like if they become fully-fledged banks?

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Digital transformation in banks: Why procurement is key

Posted by Dimitris Vassiliadis on Tue, Sep 11, 2018 @ 09:50 AM

In the mid-nineties, Bill Gates said that ‘banking is necessary, banks are not’. Back then, Gates’ pithy comment was merely a bit of throwaway futurism. The supremacy of the big banks seemed insurmountable. But as the years passed, his words have become increasingly prophetic.

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Tags: procurement, debt collection

Debt collection systems: 5 questions for procurement teams assessing tenders

Posted by Dimitris Vassiliadis on Thu, Aug 30, 2018 @ 03:08 PM

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Tags: debt collection

State of the Nation: Debt and debt recovery in the USA

Posted by Dimitris Vassiliadis on Tue, Aug 28, 2018 @ 10:39 AM
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EXUS Insights: In Singapore, banks bear the burden of growing credit card debt

Posted by Dimitris Vassiliadis on Wed, Aug 15, 2018 @ 03:16 PM

Singapore has a problem with credit cards. Specifically, it has a rising problem with bad credit card debt that has to be written off: $20.74 million as of March of this year, according to the country’s Monetary Authority.

While credit card debt constitutes a modest 2-3% of household debt in Singapore, a rise in non-repayment could indicate more significant economic issues to come - think 2008. If credit cards continue to go unpaid, banks will raise rates to compensate for the written-off debt; consumers will find their spending power cut, and the cost of their debt on the rise, which will combine to drive down spending.

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