EXUS Collections & Recovery Blog

Dimitris Vassiliadis

Recent Posts

The retail banking and debt collections landscape in Thailand

Posted by Dimitris Vassiliadis on Thu, Jun 27, 2019 @ 11:37 AM

For decades, economic growth in Thailand has been driven and defined by tourism and exports. However, while tourism remains steady, the demand for exports has slowed. There is one other significant economic problem that refuses to abate - household debt.

Thai households are among the biggest borrowers in Southeast Asia, (itself a notoriously complicated region for debt collections) and they are finding it increasingly difficult to keep up with payments. An October 2018 survey by Bansomdej Poll in collaboration with the Foundation for Consumers (FFC)’s Chaladsue (Smart Buyer) magazine indicated that up to 77.5% of Bangkok residents - over 6 million people - are in debt. Even more shocking, however, is the fact that more than half (53%) of those who are in debt have fallen behind on repayments and are in danger of defaulting on their loans.


The rise of retail banking in Vietnam is a good thing...if there’s a debt collections strategy to match

Posted by Dimitris Vassiliadis on Thu, Jun 13, 2019 @ 08:42 AM

Vietnamese society is changing shape rapidly. Generation Z now make up 25% of the country’s 15 million-strong workforce, and the figure is growing.


Vision 2035: The bold plan to transform Kuwait - and what that means for banks

Posted by Dimitris Vassiliadis on Thu, Jun 06, 2019 @ 12:31 PM

For many years, the countries of the Gulf Cooperation Council have followed an oil-based development model. The black stuff has been, as LSE economist Sophie Olver-Ellis put it, the "elixir of life" for many of the region's economies.

This has been particularly true for Kuwait. Oil has transformed this small nation on the Arabian Peninsula from a prosperous trading port into an oil-exporting powerhouse with a highly developed, albeit non-diverse, economy.


"The cleanest implementation I've ever experienced" - How EXUS helped SCB innovate and streamline in quick time

Posted by Dimitris Vassiliadis on Thu, May 09, 2019 @ 12:34 PM

Colin Dinn, the CTO of Siam Commercial Bank (SCB) - Thailand’s largest retail bank - joined the organisation in April 2016 with a big remit: to build new technological capacity and help create “Thailand’s most admired bank”. Achieving this required a ruthless audit of all of SCB’s existing systems, and for Dinn, a key target was the bank’s existing collections software.

When he was appointed, SCB was nearly three-quarters of the way through a marathon five-year implementation process of a new debt collections system. “The day they fully implemented it was the day I said we’re going to replace it,” he says.


10 challenges for debt collections in Southeast Asian banks

Posted by Dimitris Vassiliadis on Thu, May 02, 2019 @ 01:42 PM

Southeast Asia is a diverse and culturally rich collection of nations, each at differing stages of economic development and each posing unique complexities in the banking sector. The region also holds enormous economic potential: Southeast Asia is one of the most rapidly developing regions in the world, with projected economic growth rates averaging 5.1% for member states of the Association of Southeast Asian Nations (ASEAN).

For banks operating in these countries - whether they’re multinational institutions entering the territory or existing local banks - there remain notable challenges, particularly when it comes to collections operations and debt recovery. Here are ten such challenges...


Low risk, high complexity and a culture of fear: why Indonesia’s banks need to modernise their debt collections

Posted by Dimitris Vassiliadis on Thu, Apr 18, 2019 @ 03:32 PM

Indonesia has a problem with debt. At a national level, government debt amounts to 29% of gross domestic product - lower than neighbouring countries such as Malaysia and Thailand, but high enough to cause significant public concern. This debt has grown by 48% in the last five years, even as the value of the Indonesian rupiah continues to slide.

The country’s internal strategies to manage this debt, including cutting state fuel subsidies, have had knock-on effects at the business and personal level. Higher costs and weaker currencies mean more borrowing to make ends meet.


Debt collections and retail banking in Vietnam

Posted by Dimitris Vassiliadis on Thu, Apr 11, 2019 @ 10:16 AM

Vietnam finally emerged from the shadow of conflict and political tumult in 1976 when the Vietnam War fizzled to a close. But the war’s end didn’t bring much respite for the country’s fledgeling government.