EXUS Collections & Recovery Blog

Dimitris Vassiliadis

Recent Posts

"The cleanest implementation I've ever experienced" - How EXUS helped SCB innovate and streamline in quick time

Posted by Dimitris Vassiliadis on Thu, May 09, 2019 @ 12:34 PM

Colin Dinn, the CTO of Siam Commercial Bank (SCB) - Thailand’s largest retail bank - joined the organisation in April 2016 with a big remit: to build new technological capacity and help create “Thailand’s most admired bank”. Achieving this required a ruthless audit of all of SCB’s existing systems, and for Dinn, a key target was the bank’s existing collections software.

When he was appointed, SCB was nearly three-quarters of the way through a marathon five-year implementation process of a new debt collections system. “The day they fully implemented it was the day I said we’re going to replace it,” he says.


10 challenges for debt collections in Southeast Asian banks

Posted by Dimitris Vassiliadis on Thu, May 02, 2019 @ 01:42 PM

Southeast Asia is a diverse and culturally rich collection of nations, each at differing stages of economic development and each posing unique complexities in the banking sector. The region also holds enormous economic potential: Southeast Asia is one of the most rapidly developing regions in the world, with projected economic growth rates averaging 5.1% for member states of the Association of Southeast Asian Nations (ASEAN).

For banks operating in these countries - whether they’re multinational institutions entering the territory or existing local banks - there remain notable challenges, particularly when it comes to collections operations and debt recovery. Here are ten such challenges...


Low risk, high complexity and a culture of fear: why Indonesia’s banks need to modernise their debt collections

Posted by Dimitris Vassiliadis on Thu, Apr 18, 2019 @ 03:32 PM

Indonesia has a problem with debt. At a national level, government debt amounts to 29% of gross domestic product - lower than neighbouring countries such as Malaysia and Thailand, but high enough to cause significant public concern. This debt has grown by 48% in the last five years, even as the value of the Indonesian rupiah continues to slide.

The country’s internal strategies to manage this debt, including cutting state fuel subsidies, have had knock-on effects at the business and personal level. Higher costs and weaker currencies mean more borrowing to make ends meet.


Debt collections and retail banking in Vietnam

Posted by Dimitris Vassiliadis on Thu, Apr 11, 2019 @ 10:16 AM

Vietnam finally emerged from the shadow of conflict and political tumult in 1976 when the Vietnam War fizzled to a close. But the war’s end didn’t bring much respite for the country’s fledgeling government.


10 signs your bank needs debt collections software

Posted by Dimitris Vassiliadis on Fri, Mar 29, 2019 @ 03:58 PM

The debt collections process involves countless data points, multiple people and numerous channels of communication. For those reasons, it’s also fraught with friction points. Perhaps it’s the overburdened Excel spreadsheet from which you run your collections, or maybe it’s a lack of cohesive strategy holding back your NPL results.

If you ever thought to yourself, 'there must be a better way', your instinct is correct. Specialised collections software is one of the savviest investments you’ll ever make. And there are quite a few red flags that signal you’re in dire need of it.

Here are ten good indicators your bank needs to take the leap.


The rise of Islamic banking (and what it means for the debt collections' processes)

Posted by Dimitris Vassiliadis on Thu, Mar 07, 2019 @ 09:55 AM

Despite its relative nascency, Islamic finance is growing at a staggering rate. Between 2000 and 2016, the capital of Islamic banks rose from $200bn to $3trn, and according to Ernst & Young’s 2016 Islamic Banking Competitiveness Report, there are now over 65 Islamic banks worldwide.

In 2014, the UK became the first non-Muslim country to issue ‘Sukuk’, or ‘Sharia-compliant bonds’. Five years on, over 20 UK banks offer Islamic products and there are five licensed Islamic banks. Similarly, Germany and Luxembourg have issued several sukuks over the past few years, and in 2015, Germany opened its first entirely Islamic bank, KT Bank AG.

So, what is fuelling this growth and what does it mean for debt collections processes?