EXUS Collections & Recovery Blog

Marios Siappas

Recent Posts

Why debt collections in utilities need to be more customer friendly

Posted by Marios Siappas on Fri, Oct 04, 2019 @ 12:13 PM

Utilities are something many customers take for granted. They need them, therefore they assume they will always be taken care of. Utility companies are, however, just as likely to take their customers for granted.

In such an environment, customer service in the utilities sector has never been more important. Because if customers forget that they need to pay for their utilities, they will invariably fall into debt and end up resenting their suppliers. So begins an endless cycle of codependent resentment.


How to optimise field collections in  APAC and the Middle East

Posted by Marios Siappas on Fri, Sep 27, 2019 @ 03:39 PM

In certain locales, field collections have long been an essential part of recouping debit. But everything needs to evolve eventually. As customers and collectors alike become more accustomed to the ease and convenience that modern mobile devices have brought to their lives, all methods of collections should take advantage. 

The solution to optimising debt collections is already being utilised by many financial institutions - a combination of mobile devices and routing algorithms to plan routes and communicate in real-time with debtors. It’s a subtle disruption that could make the process that much easier for young and old financial institutions alike.


The utilities landscape: trust, green energy and debt

Posted by Marios Siappas on Tue, Sep 24, 2019 @ 04:31 PM

Traditional utility firms are finding themselves at a crossroads in 2019. One path leads down the road of tradition - with outdated legacy systems, face-to-face collections and antiquated customer service solutions. The other follows close behind the retail banking industry into a digital future where the customer is put at the forefront of every major decision. The latter path is the one with real legs and it is one the industry looks ready to tread, but before the utilities sector can make a significant change, it needs to sort out its image problem.


Hidden depths - The truth about the Nordic retail banking landscape

Posted by Marios Siappas on Fri, Sep 13, 2019 @ 10:54 AM

The Nordic banking model has long been viewed through rose-tinted spectacles, but is that a reputation it truly deserves? Whilst Scandinavian banks might be one of the darlings of the European banking community, such pride often comes before a fall. So, what is the banking and debt landscape actually like? Is the region putting on a very brave face or is it really the land of milk and honey?


AI is not a threat to debt collections team; it’s a helping hand

Posted by Marios Siappas on Tue, Sep 03, 2019 @ 11:11 AM

In certain circles, AI has something of an image problem. Even though it’s a major step forward in technology, making our lives better in so many ways, there are many out there who still believe that AI is going to steal their jobs. Not only that, but many more simply don’t trust the idea of a machine “doing a person’s job”. In fact, 43% of executives surveyed by Deloitte admitted that they have “major concerns” about the potential ‘risks’ of AI.


Debt collections and recovery: a best practice guide

Posted by Marios Siappas on Wed, Aug 21, 2019 @ 05:32 PM

Non-performing loans (NPLs) are on the rise. New regulations constrain capital usage. And in the background, the lingering effects of the credit crunch still squeeze balance sheets and bottom lines. 

While the European Banking Authority still reported a €658 billion total NPL value at the end of 2018, NPLs are definitely in decline across Europe. The ratio of non-performing to performing loans has halved since 2014.

Further economic slowdown could stall this progress. So, it’s important for banks to manage the NPLs they have on their books, retaining the momentum the last few years have built.


NPLs are declining in Europe - what efforts are bearing fruit?

Posted by Marios Siappas on Mon, Aug 12, 2019 @ 02:34 PM

In a press release from mid-June, the European Commission announced that the ratio of NPLs held by EU banks has fallen by more than half since 2014. The 2008 financial crisis led to a sharp uplift in the number of non-performing loans across the continent. And while in some member states high NPL ratios do remain, others are achieving healthy reductions.