EXUS Collections & Recovery Blog

Michael Melachrinidis

Recent Posts

Debt Collection Software, Disruptive Technology and the Telecom Industry

Posted by Michael Melachrinidis on Fri, Feb 17, 2017 @ 10:00 AM

Technology has changed the way the telecom industry operates and how it interacts with its customers. Customers demand the ability to communicate with companies at the touch of a button and on their terms. Telecoms have no choice but to keep up. 

That’s just one example of the brave new world telecoms face. And they know it. But a large number of companies still have old systems and technology in place, which makes it difficult for them to adapt. These companies are at risk of falling behind, and being outdone by more forward-thinking competitors. What’s more, telecoms must make these serious technological transformations all while keeping costs inline with budget.

Telecoms must be aware of the disruptive forces on the horizon. That’s the only way they can adapt, survive and thrive. They need to be able to adjust to the changes happening around them and lead the industry forward.

Continue reading to learn more about current technology trends that are going to shake up the telecom industry forever.

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3 Reasons Why a Self-Service Solution is the Preferred Debt Collection Option

Posted by Michael Melachrinidis on Wed, Jun 01, 2016 @ 10:00 AM

Personal debt is something everyone handles differently. In a fast-paced and consumer-focused society, not all customers are receptive to collector outreach. Many consumers prefer to have non-interruptive, self-driven resolutions to their problems. This is especially true for sensitive matters like personal debt. 

To put it in perspective, you’re more likely to purchase something when you’re browsing on your own rather than when a sales person contacts you. You can apply this same frame of mind to paying off debts. Answering the phone about debt you owe is even more uncomfortable than an unwanted sales call. Consumers usually avoid this discomfort by not answering. As a result, nothing gets resolved. 

A self-service collections tool allows customers to manage their own debt obligations. Even better, banks that provide self-service as an option for customers increase collections rates, since customers can resolve obligations on their own time, in their preferred way. That’s because self-service tools give customers three major features they crave: control, convenience and mobility.

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5 Fintech Startups to Watch

Posted by Michael Melachrinidis on Wed, Jan 27, 2016 @ 10:00 AM

Many fintech companies are startups that embrace the mobile economy and use technology to streamline traditional banking services. By creating solutions that serve customers better and faster, fintech is earning market share from traditional retail organizations. That’s because fintech companies heavily emphasize mobile and web systems to create more efficient, customer-friendly outcomes.

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European Utilities: Are You Making These Profit-Crushing Mistakes?

Posted by Michael Melachrinidis on Tue, Jun 02, 2015 @ 05:00 PM

This year is shaping up to be a roller coaster for European utilities. The sector is lagging behind the Stoxx Europe 600 index. Demand is falling in key markets. And prices are dropping.

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