EXUS Collections & Recovery Blog

Outsource or in-house: How should APAC countries handle debt recovery?

Posted by Dimitris Vassiliadis on Wed, Nov 07, 2018 @ 10:56 AM

It’s difficult to talk about the APAC region as a whole - it includes industrial giants like China, global financial centres like Hong Kong, and burdened economies struggling to handle their debt-to-GDP ratio. That said: three specific factors recur as concerns for debt collectors across the region:

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Can a focus on customers improve debt collections in APAC?

Posted by Dimitris Vassiliadis on Wed, Oct 31, 2018 @ 02:08 PM

Many Asia-Pacific countries are notorious for the complexity of their debt collections operations, with a report from credit insurance company Euler Hermes ranking the vast majority of APAC region countries as ‘severely’ complicated.

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Digital transformation in APAC: How will it change debt collection in the region?

Posted by Marios Siappas on Sun, Oct 28, 2018 @ 10:00 AM

Digital transformation is big news in the Asia-Pacific region (APAC). In 2017, around 6% of the region’s collective GDP was derived from digital products and services; Techwire Asia predicts this will increase ten times over by 2021, with a predicted economic contribution of over $1 trillion.

Beyond raw economic growth, digital transformation brings operational changes to every industry. An IDC survey, sponsored by Microsoft, predicts that 85% of jobs in APAC will change significantly: business leaders are already looking to increase agility to meet the new challenges in cybersecurity, data processing capability and integrating technologies like AI and the IoT.

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AI, APAC and debt collection: How will artificial intelligence change banking in the next 5 years?

Posted by Dimitris Vassiliadis on Mon, Oct 22, 2018 @ 11:22 AM

PwC predicts that by 2020, consumer intelligence will be the most important predictor of revenue growth, the public cloud will be the most dominant infrastructure model, and - crucially - that Asia will emerge as a key centre of technology-driven innovation.

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Debt and debt recovery in APAC: What the politicians say

Posted by Dimitris Vassiliadis on Mon, Oct 15, 2018 @ 09:33 AM

Although the Asia-Pacific (APAC) region is currently under a severe amount of debt pressure, the rate of regional household and business borrowing has actually slowed in recent years. That being said, debt levels remain high overall. Across APAC, a 5% increase in the household debt to GDP ratio over a three-year period is expected to lead to a 1.25% drop in GDP growth in another three years.

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Identity, banking and technology: What collections teams need to know

Posted by Dimitris Vassiliadis on Wed, Oct 03, 2018 @ 10:45 AM

In a world where you can access mobile banking in the blink of an eye, the technology used to identify customers still falls far behind.

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Age and debt collections

Posted by Marios Siappas on Wed, Sep 26, 2018 @ 04:46 PM

The media loves chronicling the differences between generations. Each day brings a new headline or scare story, casting some aspersion onto people older or younger than us.

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