EXUS Collections & Recovery Blog

5 reasons customers hate debt collections (and what you can learn from them)

Posted by Marios Siappas on Thu, Dec 06, 2018 @ 01:34 PM

Try as we might to change customer opinion, debt collections has struggled to shake its bad reputation in both established and emerging markets. Regionally, this could be down to a multitude of factors; from cultural differences and complicated local court systems to overly aggressive collections practices. These local debt collections problems have a knock-on effect on a regional scale. There are also various shared problems faced by debt collections agencies and banks across the globe.


Gender: Is it sexist to customise your debt collection approach based on sex?

Posted by Marios Siappas on Tue, Sep 18, 2018 @ 02:49 PM

On the surface, the finance sector might seem equitable: over half of the world’s employees in the financial services sector are female. Drill deeper though, and a new picture emerges.

While the gender split, in terms of sheer numbers, is about right, leadership positions take on an altogether more masculine veneer. Women hold only 25% of senior management roles in the global Financial Services industry.


Digital transformation in banks: Why procurement is key

Posted by Dimitris Vassiliadis on Tue, Sep 11, 2018 @ 09:50 AM

In the mid-nineties, Bill Gates said that ‘banking is necessary, banks are not’. Back then, Gates’ pithy comment was merely a bit of throwaway futurism. The supremacy of the big banks seemed insurmountable. But as the years passed, his words have become increasingly prophetic.


How does technology help develop the most effective pre-delinquency strategies?

Posted by Marios Siappas on Wed, Aug 08, 2018 @ 01:47 PM

The common conception of collections is as a historical activity. A debt was owed and is now delinquent. So it’s the act of rectifying a historical account.


Marginal gains for maximised debt collection: 5 small things that make a big difference

Posted by Dimitris Vassiliadis on Thu, Aug 02, 2018 @ 12:41 PM

The British cycling guru Dave Brailsford famously introduced the idea of ‘marginal gains’ to professional cycling. The logic goes, according to Brailsford, that when you improve every little thing by 1%, you'll get a significant overall increase in performance.