EXUS Collections & Recovery Blog

What can emerging markets learn from the Italian banking crisis?

Posted by Dimitris Vassiliadis on Thu, Jun 21, 2018 @ 01:56 PM

Photo credit: Marcovarro, Adobe Stock

The story

The constitutional crisis in Italy was induced by the March general elections, which saw anti-establishment parties Lega and the Five Star Movement grow dramatically in vote share. Both endorsed an economic plan that hinged on Italian withdrawal from the EU.

Over the last two months, political grandstanding by the parties involved has caused concern across the Eurozone - and rightly so. The financial stability of the European Union is at stake.

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Tags: collections and recovery, Retail Banking

EXUS Insights: Is it time for a global financial makeover?

Posted by Chris Maranis on Fri, May 18, 2018 @ 03:54 PM

Does ethical banking really exist?

It’s certainly one of the ambitions of United Nations member states, who came together in 2015 to thrash out a set of 17 Sustainable Development Goals (SDGs), spanning numerous aspects of the world economy.

A number of financial institutions have publicly declared their actions and intentions in support of the SDGs. Bank of America is committing $50m to ‘activities that advance the low-carbon economy’ and Citigroup has produced an entire report that maps the CDGs to Citi initiatives. DBS, Rabobank and Credit Suisse are just three of the other global giants that have pledged to support these goals, setting out very clearly which of the 17 are their areas of focus, and how they plan on creating real, measurable change.

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Tags: Retail Banking

Crush Your Competitors With A Super-Efficient Collections Process

Posted by Marios Siappas on Thu, Jan 18, 2018 @ 10:47 AM

Computer and money.jpg

When it comes to technology, early adoption doesn’t always lead to ongoing efficiency.

Britain’s railway system, for example, is the oldest in the world, with wagonways first built in the 1950s. Now, though, the system is out of date, and proving tricky to improve. Just 34% of British train lines are electrified, the trains and carriages used are 21.1 years old on average, passenger complaints are on the rise and just 62.5% of British trains arrive at station stops on time.

The Japan National Railway, on the other hand, was privatised in 1987, with much work done to improve its infrastructure in the years since. As a result, the average length of delay is just 0.9 minutes on the Shinkansen line, and Japanese trains are built with a lifespan of a maximum of 15 years to keep things new.

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Tags: Retail Banking, Collection and Recovery Operations, Telecoms, Utilities

How to Manage Delinquent Credit Across the Entire Loan Cycle

Posted by Chris Maranis on Wed, Dec 13, 2017 @ 11:05 AM

Debt collection is in trouble - especially when it comes to delinquent credit. According to figures from the International Monetary Fund’s Global Financial Stability Report, non-performing loans make up 3.925% of total gross global loans.

While this figure is down from its high of 4.064% in 2014, certain countries exhibit a far more worrying ratio: countries such as San Marino at 43.4%, Greece at 36.3% and Sierra Leone at 30.7%.

According to the Supervisory Banking Statistics Fourth Quarter 2016, the average rate of non-performing loans of large European banks stood at 6.17% - a figure that is growing, and that dwarfs countries such as Japan and the US which saw rates of just 1.5% during the same time period. The cost of servicing a delinquent loan, say Gartner, now stands at 15 times the cost of servicing a performing loan.

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Tags: Retail Banking, Collection and Recovery Software, Collection and Recovery Operations, Telecoms, Utilities

Social Media And Retail Banking: What You Need To Know

Posted by Ilias Delis on Wed, Jan 11, 2017 @ 10:00 AM

Social media is an important factor for any retail banking organization’s success—whether or not you're already using debt collection software to build a multichannel approach to customer communication.

It’s important to have a social media presence and represent your organization in the best way possible. Why? Because if you’re not active on social media, conversations about your product and services take place without your involvement.

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Tags: Retail Banking

Middle East Banks Are Set Up For Failure (But They Don’t Have To Be)

Posted by Raul Gaitas on Thu, May 07, 2015 @ 10:00 AM

Global changes in banking are having profound effects throughout the industry. Retail banking experts gathered at the most recent Middle East Retail Banking Summit to discuss these changes. The top three trends they identified were:

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Tags: Retail Banking

3 Trends In Retail Banking You Can’t Afford To Miss

Posted by Manos Margaritis on Mon, Dec 08, 2014 @ 10:00 AM

Retail banks are transforming to seize new opportunities, navigate serious pitfalls and generate more revenue in tough markets.

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Tags: Retail Banking, Collection and Recovery Operations

The Collections and Recovery Best Practices Manual [Free Download]

Posted by Chris Maranis on Thu, Nov 13, 2014 @ 01:53 PM

Collections and recovery has changed. Previously, it was acceptable to lack insight into loans, lose sight of borrowers across the loan lifecycle and mismanage delinquency. Now, tough market conditions, regulatory pressures and changing customer preferences mean that organizations must embrace modern debt recovery practices.

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Tags: Retail Banking, Collection and Recovery Software, Collection and Recovery Operations, Telecoms, Utilities

How Can Banking Groups Deploy a Collections and Recovery Solution?

Posted by Marios Siappas on Fri, Sep 19, 2014 @ 08:39 AM

Collections and recovery (C&R) is changing. Gone are the days when a simple phone call or touchpoint were enough to collect. Now, customers and clients are multi-channel and often have multiple debt obligations. They generate more, and more sophisticated, data than ever that impacts the risk on a bank’s books.

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Tags: Retail Banking, Collection and Recovery Software

What to Know About Basel III Regulations

Posted by Chris Maranis on Tue, Jun 24, 2014 @ 10:00 AM
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Tags: Retail Banking