EXUS Collections & Recovery Blog

Is AI the answer to better debt collections?

Posted by Marios Siappas on Mon, Jul 30, 2018 @ 11:02 AM

Remember the cobrador del frac? Spain’s frock-coated debt collectors took an elaborate name-and-shame approach that emphasised recovering money by any means necessary. It summed up the biggest problem with debt collection: efficiency and customer experience have too often been secondary considerations at best.

Debt collection practice is modernising around the world, though. Italy, Spain, Germany, France and Belgium show the greatest propensity to up their game among the Eurozone nations, while China, India, Indonesia, Mexico and Brazil are leading the pack be

yond. Customers are becoming the key consideration for banks, and technology is improving efficiency across the board.


Tech’s Role in Debt Collections: The Right Offer At The Right Time

Posted by Nikos Lambrou on Mon, Jan 30, 2017 @ 11:30 AM

Each stage of delinquency—soft, pre-litigation, litigation and recovery—requires a different approach to keep collections on track.


Tech’s Role in Debt Collections: Improved Risk Assessment

Posted by Manos Margaritis on Thu, Feb 12, 2015 @ 11:30 AM

Portfolios have become more complex. With credit capacity limited, stronger regulations in effect and a rise in non-performing loans worldwide, today’s collectors need big picture insights more than ever before. The many reasons why, include: