EXUS Collections & Recovery Blog

Crush Your Competitors With A Super-Efficient Collections Process

Posted by Marios Siappas on Thu, Jan 18, 2018 @ 10:47 AM

Computer and money.jpg

When it comes to technology, early adoption doesn’t always lead to ongoing efficiency.

Britain’s railway system, for example, is the oldest in the world, with wagonways first built in the 1950s. Now, though, the system is out of date, and proving tricky to improve. Just 34% of British train lines are electrified, the trains and carriages used are 21.1 years old on average, passenger complaints are on the rise and just 62.5% of British trains arrive at station stops on time.

The Japan National Railway, on the other hand, was privatised in 1987, with much work done to improve its infrastructure in the years since. As a result, the average length of delay is just 0.9 minutes on the Shinkansen line, and Japanese trains are built with a lifespan of a maximum of 15 years to keep things new.

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Tags: Retail Banking, Collection and Recovery Operations, Telecoms, Utilities

How to Manage Delinquent Credit Across the Entire Loan Cycle

Posted by Chris Maranis on Wed, Dec 13, 2017 @ 11:05 AM

Debt collection is in trouble - especially when it comes to delinquent credit. According to figures from the International Monetary Fund’s Global Financial Stability Report, non-performing loans make up 3.925% of total gross global loans.

While this figure is down from its high of 4.064% in 2014, certain countries exhibit a far more worrying ratio: countries such as San Marino at 43.4%, Greece at 36.3% and Sierra Leone at 30.7%.

According to the Supervisory Banking Statistics Fourth Quarter 2016, the average rate of non-performing loans of large European banks stood at 6.17% - a figure that is growing, and that dwarfs countries such as Japan and the US which saw rates of just 1.5% during the same time period. The cost of servicing a delinquent loan, say Gartner, now stands at 15 times the cost of servicing a performing loan.

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Tags: Retail Banking, Collection and Recovery Software, Collection and Recovery Operations, Telecoms, Utilities

Debt Collection Software, Disruptive Technology and the Telecom Industry

Posted by Michael Melachrinidis on Fri, Feb 17, 2017 @ 10:00 AM

Technology has changed the way the telecom industry operates and how it interacts with its customers. Customers demand the ability to communicate with companies at the touch of a button and on their terms. Telecoms have no choice but to keep up. 

That’s just one example of the brave new world telecoms face. And they know it. But a large number of companies still have old systems and technology in place, which makes it difficult for them to adapt. These companies are at risk of falling behind, and being outdone by more forward-thinking competitors. What’s more, telecoms must make these serious technological transformations all while keeping costs inline with budget.

Telecoms must be aware of the disruptive forces on the horizon. That’s the only way they can adapt, survive and thrive. They need to be able to adjust to the changes happening around them and lead the industry forward.

Continue reading to learn more about current technology trends that are going to shake up the telecom industry forever.

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Tags: Telecoms

3 Profitability Lessons I Learned From Telecoms In Q1 2015

Posted by Giorgos Kontaxis on Thu, Apr 23, 2015 @ 07:07 AM

If Q1 2015 is telling telecoms something, it’s this: Prepare for change.

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Tags: Collection and Recovery Operations, Telecoms

Collections and Telecom Consolidation: 3 Pitfalls and Solutions

Posted by Giorgos Kontaxis on Wed, Jan 21, 2015 @ 10:28 AM

Telecom consolidation is sweeping Europe. It’s causing concerns about competition and regulatory scrutiny. And there are more considerations than ever for telecoms navigating the changing landscape of collections and recovery. Within telecom companies, consolidation may strengthen business long-term, but in the here and now it can create:

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Tags: Collection and Recovery Operations, Telecoms

The Collections and Recovery Best Practices Manual [Free Download]

Posted by Chris Maranis on Thu, Nov 13, 2014 @ 01:53 PM

Collections and recovery has changed. Previously, it was acceptable to lack insight into loans, lose sight of borrowers across the loan lifecycle and mismanage delinquency. Now, tough market conditions, regulatory pressures and changing customer preferences mean that organizations must embrace modern debt recovery practices.

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Tags: Retail Banking, Collection and Recovery Software, Collection and Recovery Operations, Telecoms, Utilities

3 Debt Recovery Implications for Telecom Providers

Posted by Nikos Lambrou on Tue, Jul 15, 2014 @ 10:00 AM

Macro-level challenges are causing micro-level problems as telecoms feel the effects of market trends—especially in Europe. European telecoms are making moves to consolidate, causing:

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Tags: Telecoms