EXUS Collections & Recovery Blog
This year is shaping up to be a roller coaster for European utilities. The sector is lagging behind the Stoxx Europe 600 index. Demand is falling in key markets. And prices are dropping.
Your company can’t afford to waste time on inefficient collections processes if it wants to crush the competition in highly competitive markets. After all, the right offer at the right time improves collections performance, raises self-cure rates and increases the likelihood of successful recovery.
Collections and recovery has changed. Previously, it was acceptable to lack insight into loans, lose sight of borrowers across the loan lifecycle and mismanage delinquency. Now, tough market conditions, regulatory pressures and changing customer preferences mean that organizations must embrace modern debt recovery practices.