EXUS Collections & Recovery Blog

How to Manage Delinquent Credit Across the Entire Loan Cycle

Posted by Chris Maranis on Wed, Dec 13, 2017 @ 11:05 AM

Debt collection is in trouble - especially when it comes to delinquent credit. According to figures from the International Monetary Fund’s Global Financial Stability Report, non-performing loans make up 3.925% of total gross global loans.

While this figure is down from its high of 4.064% in 2014, certain countries exhibit a far more worrying ratio: countries such as San Marino at 43.4%, Greece at 36.3% and Sierra Leone at 30.7%.

According to the Supervisory Banking Statistics Fourth Quarter 2016, the average rate of non-performing loans of large European banks stood at 6.17% - a figure that is growing, and that dwarfs countries such as Japan and the US which saw rates of just 1.5% during the same time period. The cost of servicing a delinquent loan, say Gartner, now stands at 15 times the cost of servicing a performing loan.

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Tags: Retail Banking, Collection and Recovery Software, Collection and Recovery Operations, Telecoms, Utilities

European Utilities: Are You Making These Profit-Crushing Mistakes?

Posted by Michael Melachrinidis on Tue, Jun 02, 2015 @ 05:00 PM

This year is shaping up to be a roller coaster for European utilities. The sector is lagging behind the Stoxx Europe 600 index. Demand is falling in key markets. And prices are dropping.

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Tags: Collection and Recovery Operations, Utilities

Crush Your Competitors With A Super-Efficient Collections Process

Posted by Nikos Lambrou on Tue, Mar 31, 2015 @ 10:00 AM

Your company can’t afford to waste time on inefficient collections processes if it wants to crush the competition in highly competitive markets. After all, the right offer at the right time improves collections performance, raises self-cure rates and increases the likelihood of successful recovery.

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Tags: Retail Banking, Collection and Recovery Operations, Telecoms, Utilities

The Collections and Recovery Best Practices Manual [Free Download]

Posted by Chris Maranis on Thu, Nov 13, 2014 @ 01:53 PM

Collections and recovery has changed. Previously, it was acceptable to lack insight into loans, lose sight of borrowers across the loan lifecycle and mismanage delinquency. Now, tough market conditions, regulatory pressures and changing customer preferences mean that organizations must embrace modern debt recovery practices.

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Tags: Retail Banking, Collection and Recovery Software, Collection and Recovery Operations, Telecoms, Utilities

Utility Providers: Use Revenue Assurance to Support Profitability

Posted by Miretta Menarini on Thu, Oct 09, 2014 @ 10:30 AM
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Tags: Utilities