EXUS Collections & Recovery Blog

Crush Your Competitors With A Super-Efficient Collections Process

Posted by Marios Siappas on Thu, Jan 18, 2018 @ 10:47 AM

Computer and money.jpg

When it comes to technology, early adoption doesn’t always lead to ongoing efficiency.

Britain’s railway system, for example, is the oldest in the world, with wagonways first built in the 1950s. Now, though, the system is out of date, and proving tricky to improve. Just 34% of British train lines are electrified, the trains and carriages used are 21.1 years old on average, passenger complaints are on the rise and just 62.5% of British trains arrive at station stops on time.

The Japan National Railway, on the other hand, was privatised in 1987, with much work done to improve its infrastructure in the years since. As a result, the average length of delay is just 0.9 minutes on the Shinkansen line, and Japanese trains are built with a lifespan of a maximum of 15 years to keep things new.

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Tags: Retail Banking, Collection and Recovery Operations, Telecoms, Utilities

How to Manage Delinquent Credit Across the Entire Loan Cycle

Posted by Chris Maranis on Wed, Dec 13, 2017 @ 11:05 AM

Debt collection is in trouble - especially when it comes to delinquent credit. According to figures from the International Monetary Fund’s Global Financial Stability Report, non-performing loans make up 3.925% of total gross global loans.

While this figure is down from its high of 4.064% in 2014, certain countries exhibit a far more worrying ratio: countries such as San Marino at 43.4%, Greece at 36.3% and Sierra Leone at 30.7%.

According to the Supervisory Banking Statistics Fourth Quarter 2016, the average rate of non-performing loans of large European banks stood at 6.17% - a figure that is growing, and that dwarfs countries such as Japan and the US which saw rates of just 1.5% during the same time period. The cost of servicing a delinquent loan, say Gartner, now stands at 15 times the cost of servicing a performing loan.

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Tags: Retail Banking, Collection and Recovery Software, Collection and Recovery Operations, Telecoms, Utilities

European Utilities: Are You Making These Profit-Crushing Mistakes?

Posted by Michael Melachrinidis on Tue, Jun 02, 2015 @ 05:00 PM

This year is shaping up to be a roller coaster for European utilities. The sector is lagging behind the Stoxx Europe 600 index. Demand is falling in key markets. And prices are dropping.

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Tags: Collection and Recovery Operations, Utilities

The Collections and Recovery Best Practices Manual [Free Download]

Posted by Chris Maranis on Thu, Nov 13, 2014 @ 01:53 PM

Collections and recovery has changed. Previously, it was acceptable to lack insight into loans, lose sight of borrowers across the loan lifecycle and mismanage delinquency. Now, tough market conditions, regulatory pressures and changing customer preferences mean that organizations must embrace modern debt recovery practices.

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Tags: Retail Banking, Collection and Recovery Software, Collection and Recovery Operations, Telecoms, Utilities

Utility Providers: Use Revenue Assurance to Support Profitability

Posted by Miretta Menarini on Thu, Oct 09, 2014 @ 10:30 AM
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Tags: Utilities